Key Tips For Success In Role Play Exercises in Assessment Centers

Let's Take a Brief Look at Role Play Exercises, Which Hold a Significant Place in Assessment Center Exercises

Role play exercises are particularly essential for positions that are likely to involve team management. In this type of exercise, the focus is on evaluating how aspiring managers handle performance issues and challenges they might face while managing their teams.

If the Issue in the Exercise Involves a Problematic Employee:

• They may have been unable to advance in their career.

• They might have been unable to take leave despite a significant need.

• They may be dissatisfied with their salary.

• They might be struggling to complete their own tasks because they can't say 'no.'

• They could have put the company in a difficult situation by not following procedures.

If the Issue in the Exercise Involves a Problematic Customer:

• The product quality may be poor.

• Customer service might have treated them poorly.

• There could have been issues with product delivery timelines.

• Their complaint may not have been taken seriously.

If the Issue in the Exercise Involves a Conflict with a Peer Position:

• There could be disputes over budget requests and allocations.

• Disagreements between two departments regarding task completion and approvals may cause delays.

• Gossip among team members might have damaged relationships.

The Main Objective of These Exercises:

In all these scenarios, the goal is to persuade the other party and ensure they continue working with high motivation and productivity.

If you would like to participate in our training, where we delve into these exercises both theoretically and practically, please contact us.

Author: Elif İlknur Tüzün